Last Updated: March 27, 2026

Welcome to Lewool.com. I deeply value your privacy and am committed to protecting your personal information. This Privacy Policy outlines how I (and my store provider, Shopify) collect, use, and safeguard your data when you visit my website or commission a bespoke portrait.

1. Information I Collect

To create your custom artwork and provide a smooth shopping experience, I collect the following types of information:

Personal & Contact Details: Your name, email address, shipping/billing address, and phone number.

Order & Payment Information: Details about your purchases and payment info (processed securely through encrypted payment gateways; I do not store your credit card numbers).

Customization Materials: The photos, stories, and special notes you share with me about your pet so I can accurately capture their unique spirit.

Device & Usage Information: Browser type, IP address, and website usage data collected automatically by Shopify through cookies to help the site run smoothly.

2. How I Use Your Information

Your information is used purely to provide you with the best service possible:

To process your payments and safely deliver your bespoke artwork to your home.

To communicate with you regarding your order details, shipping updates, or questions about your pet's photos.

To provide customer support and respond to your inquiries.

To improve my website and ensure a secure shopping experience.

3. Sharing Your Information

I will never sell or rent your personal information. I only share your data with trusted third parties that are strictly necessary to run my small business:

Shopify: My website is powered by Shopify, which securely hosts my store and processes your data. (You can read more about how Shopify uses your personal information here).

Payment & Shipping Providers: To securely process your transactions and deliver your package via trusted couriers.

Legal Compliance: Only if required by law or to respond to valid legal requests.

4. Cookies

Like most websites, Lewool.com uses cookies to enhance your browsing experience, remember your cart items, and gather basic analytics. You can adjust your browser settings to disable cookies, though this may affect how some features of the website function.

5. Data Security & Retention

I take your privacy seriously and use secure, industry-standard platforms (like Shopify) to protect your personal information. I retain your order details and contact information only for as long as necessary to fulfill your order, maintain our business relationship, and comply with legal tax obligations.

6. Your Privacy Rights

Depending on where you live (such as the UK, EEA, or certain US states), you have the right to:

Access, update, or request the deletion of your personal information.

Opt-out of any promotional emails at any time (simply click “unsubscribe” at the bottom of any marketing email).

If you wish to exercise any of these rights, please simply email me.

7. International Data Transfers

Because I offer worldwide shipping, your personal information may be transferred to, stored, and processed outside of your home country (including by Shopify and my shipping partners). Rest assured, we rely on legally recognized transfer mechanisms to ensure your data remains protected.

8. Changes to This Policy

I may update this Privacy Policy occasionally to reflect changes in my business practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Me

If you have any questions, concerns, or simply want to chat about your custom order, I am always here to help.

Email: lewool@outlook.com

Business Address: No. 4, Yuejia 2nd Street Shimen Street Baiyun, H241, Room 203, 2nd Floor, Guangzhou, GD, 510000, CN